Terms & Conditions

Home / Terms & Conditions
Website Terms and Conditions

Welcome, and thank you for your interest in Topline Translations Inc. (“Topline Translations,” “we,” “us,” or “our”), which operates this website and any products and services that we may provide now or in the future (collectively, the “Services”). The following Terms and Conditions are a legal contract between you (“you” and “your”) and Topline Translations regarding your use of the Services. Visitors and users of the Services are referred to individually as “User” and collectively as “Users”. Use of the Services is governed by these Terms and Conditions and our Topline Translations Privacy Policy where the Privacy Policy describes the personal information that we collect and how we use and share it.

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY REGISTERING FOR, ACCESSING, BROWSING, OR USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, AND ANY ADDITIONAL GUIDELINES (COLLECTIVELY, THE “TERMS”), AND THAT YOU HAVE READ THE TOPLINE TRANSLATIONS PRIVACY POLICY.

 

  1. Eligibility; International Use

THE WEBSITE IS NOT AVAILABLE TO: (A) ANY USERS PREVIOUSLY SUSPENDED OR REMOVED FROM THE WEBSITE BY TOPLINE TRANSLATIONS, OR (B) ANY PERSONS BELOW THE AGE OF MAJORITY IN THEIR RESPECTIVE JURISDICTIONS.

Topline Translations operates the Services in Canada. If you choose to access our Services from locations outside Germany, you consent to the collection, transmission, use, storage and processing of content and data (including your personal information) in Germany. You agree to comply with and are solely responsible for ensuring compliance with all local laws, regulations, and rules in the jurisdiction in which you reside or access the Services, if and to the extent local laws are applicable to use of our Services.

Unless we have entered into a separate, mutually executed written agreement with you that says otherwise, we do not represent that our Services are appropriate or available for use in jurisdictions outside Canada. The right to access and use the Services is not granted in jurisdictions, if any, where it may be prohibited, or where your use would render Topline Translations in violation of any applicable laws or regulations, including without limitation, Applicable Privacy Laws.

  1. Privacy Policy

Your privacy is important to Topline Translations. Please read the Topline Translations Privacy Policy carefully for information relating to Topline Translations’ collection, use, and disclosure of your personal information. Among other things, our Topline Translations Privacy Policy explains how we treat your personal information and protect your privacy when you use our Services, and explains the procedures by which Users, may view, update, correct, or delete their account and personal information.

  1. Other Guidelines

When using the Services, you will be subject to any additional posted guidelines or rules applicable to specific services and features which may be posted from time to time (the “Guidelines”). All such Guidelines are hereby incorporated by reference into the Terms.

  1. Modification of the Terms
    • General

Upon accessing this website and requesting for a quotation, you accept the Terms in the form posted on our website. Topline Translations reserves the right, at our discretion, to change, modify, add, or remove portions of the Terms at any time. Please check the Terms and any Guidelines periodically for changes that are made. Your continued use of the Services after the posting of changes constitutes your binding acceptance of such changes. For any material changes to the Terms, Topline Translations will make reasonable effort to provide notice to you of such amended Terms, such as by an email notification or by posting a notice on the Services, and such amended terms will be effective against you on the earlier of (i) your actual notice of such changes and (ii) thirty days after Topline Translations makes reasonable attempt to provide you such notice. However, changes addressing new functions for a service or changes made for legal reasons will be effective immediately. If you do not agree to the modified Terms, you must discontinue your use of the Services. Disputes arising under these Terms will be resolved in accordance with the version of the Terms in place at the time the dispute arose.

  1. Proprietary Materials; Licenses
    • Proprietary Materials

The Services are owned and operated by Topline Translations. The visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), software, services, content, educational videos and exercises, and all other elements of the Services (the “Services Materials”) are protected by Canadian and international copyright, patent, and trademark laws, international conventions, and other applicable laws governing intellectual property and proprietary rights. Except for any user content provided and owned by Users and except as otherwise set forth in this Section 7 (Proprietary Materials; Licenses), all Services Materials, and all trademarks, service marks, and trade names, contained on or available through the Services are owned by or licensed to Topline Translations, and Topline Translations reserves all rights therein and thereto not expressly granted by these Terms.

  • Licensed Content

Topline Translations may make available on the Services certain videos, texts, images and related supplementary materials that are owned by Topline Translations or its third-party licensors (the “Licensed Content”). Topline Translations grants to you a non-exclusive, non-transferable right to access and use the Licensed Content as made available on the Services by Topline Translations solely for your personal, non-commercial purposes. Unless expressly indicated on the Services that a particular item of Licensed Content is made available to Users under alternate license terms, you may not download, distribute, sell, lease, modify, or otherwise provide access to the Licensed Content to any third party.

  1. Prohibited Conduct

YOU AGREE NOT TO:

  • rent, lease, loan, sell, resell, sublicense, distribute or otherwise transfer the licenses for any Services Materials;
  • post, upload, or distribute any defamatory, libelous, or inaccurate user content or other content;
  • post, upload, or distribute any user content or other content that is unlawful or that a reasonable person could deem to be objectionable, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, promoting of violence, hostility, or discrimination, or otherwise inappropriate;
  • use the Services in any manner that is harmful to minors, or in any manner that violates Topline Translations’ Community Guidelines;
  • impersonate any person or entity, falsely claim an affiliation with any person or entity, or perform any other fraudulent activity;
  • develop, support or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plugins and add-ons, or any other technology) to scrape the Services or otherwise copy content and other data from the Services;
  • Use bots or other automated methods to access the Services;
  • delete (or otherwise obscure or alter) the copyright or other proprietary rights notices on the Services or on any Licensed Content;
  • assert, or authorize, assist, or encourage any third party to assert, against Topline Translations or any of its affiliates or licensors any patent infringement or other intellectual property infringement claim regarding any Licensed Content or User Content you have used, submitted, or otherwise made available on or through the Services;
  • make unsolicited offers, advertisements, proposals, or send junk mail or spam to other Users of the Services (including, but not limited to, unsolicited advertising, promotional materials, or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures);
  • use the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy;
  • probe, scan, remove, circumvent, disable, damage or otherwise interfere with or test the vulnerability of security-related features of the Services, Licensed Content, or features that prevent or restrict use or copying of any content accessible through the Services, or features that enforce limitations on the use of the Services, Licensed Content, or otherwise access, tamper with, or use non-public portions of the Services without our authorization;
  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such activity is expressly permitted by applicable law (in which case you must Contact Topline Translations to give notice of the proposed activity and discuss alternative means to obtain the desired information from Topline Translations) notwithstanding this limitation;
  • modify, adapt, translate or create derivative works based upon the Services or any part thereof, except and only to the extent expressly permitted by Topline Translations herein or to the extent the foregoing restriction is expressly prohibited by applicable law (in which case you must Contact Topline Translations to give notice of the proposed activity and discuss whether Topline Translations is willing to provide the desired derivative works); or
  • intentionally interfere with or damage operation of the Services or any user’s enjoyment of it, by any means, including without limitation by participation in any denial-of-service type attacks or by uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code.
  1. Third-Party Sites, Products and Services; Links

The Services may include links or references to other web sites or services solely as a convenience to Users (“Reference Sites”). Topline Translations does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites. ACCESS AND USE OF REFERENCE SITES, INCLUDING THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES ON OR AVAILABLE THROUGH REFERENCE SITES, IS SOLELY AT YOUR OWN RISK.

  1. Termination
    • Termination by Topline Translations

Topline Translations, in its sole discretion, for any or no reason, and without penalty, may restrict, suspend or terminate your use of the Services. Topline Translations may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services may be affected without prior notice, and you agree that Topline Translations will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Topline Translations may have at law or in equity.

  • Termination by You

Your only remedy with respect to any dissatisfaction with (i) the Services, (ii) any term of these Terms and Conditions, (iii) Guidelines, (iv) any policy or practice of Topline Translations in operating the Services, or (v) any content or information transmitted through the Services, is to terminate the Terms and your usage of the Services.

  1. Force Majeure

In the event that we are unable to perform our obligations under this contract due to a Force Majeure event, we shall promptly notify you in writing of the occurrence and the impact on the performance of the contract.

For the purposes of this clause, “Force Majeure” refers to any event or circumstance beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, riots, governmental actions, or any other unforeseeable event that renders the performance of the contract impossible or impracticable.

During the occurrence of a Force Majeure event, our obligations under this contract shall be suspended for the duration of the event. We shall not be held liable for any delay or failure to perform our obligations, and the time for performance shall be extended for a period equal to the duration of the event.

If the Force Majeure event continues for an extended period of time, you shall have the right to terminate this contract by providing written notice to us. In such a case, we shall not be liable for any damages or further performance obligations, except for the payment of fees or expenses incurred prior to the occurrence of the Force Majeure event.

We will make reasonable efforts to mitigate the effects of the Force Majeure event and to resume the performance of our obligations under this contract as soon as reasonably possible.

  1. Indemnification

You agree, to the extent permissible under your state’s laws, to indemnify, defend, and hold harmless Topline Translations, and its, successors, affiliated companies, contractors, officers, directors, employees, agents and its third-party suppliers, licensors, and partners (“Topline Translations Parties”) from and against all losses, damages, liabilities, demands, judgments, settlements, costs and expenses of any kind (including legal fees and expenses), from any claim or demand made by any third-party relating to or arising out of (i) your access to, use or misuse of the Services; (ii) your breach or alleged breach of these Terms, or any violation of the Terms; (iii) any breach of the representations, warranties, and covenants made herein; (iv) your failure to comply with Applicable Laws(including any failure to obtain or provide any necessary consent or notice); (v) the infringement by you of any intellectual property, privacy, or other right of any person or entity, including in connection with your user content, or (vi) your breach or alleged breach of any interaction, agreement, or policy between you and any other party. Topline Translations reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Topline Translations, and you agree to cooperate with Topline Translations’ defense of these claims. You agree not to settle any such matter without the prior written consent of Topline Translations. Topline Translations will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

  1. Disclaimers; No Warranties
    • No Warranties

THE WEBSITE, AND ALL DATA, INFORMATION, SOFTWARE, WEBSITE MATERIALS, CONTENT (WHETHER OWNED OR LICENSED), USER CONTENT, REFERENCE SITES, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE WEBSITE (THE “TOPLINE TRANSLATIONS OFFERINGS”), ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE TOPLINE TRANSLATIONS PARTIES DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, AVAILABILITY, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TOPLINE TRANSLATIONS OR THROUGH THE WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

  • Content

TOPLINE TRANSLATIONS, AND THE TOPLINE TRANSLATIONS PARTIES, DO NOT WARRANT THAT THE WEBSITE OR ANY DATA, USER CONTENT, FUNCTIONS, OR ANY OTHER INFORMATION OFFERED ON OR THROUGH THE WEBSITE WILL BE UNINTERRUPTED, OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED.

TOPLINE TRANSLATIONS AND THE TOPLINE TRANSLATIONS PARTIES MAKE NO REPRESENTATION OR WARRANTY THAT (1) THE TOPLINE TRANSLATIONS OFFERINGS WILL (A) MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR BE TO YOUR LIKING, OR (B) WILL BE TIMELY, SECURE, ACCURATE, FREE FROM ERRORS OR LOSS, OR UNINTERRUPTED, (2) THAT THE SERVICES ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR (3) THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED. SOME FEATURES MAY BE NEW OR EXPERIMENTAL AND MAY NOT HAVE BEEN TESTED IN ANY MANNER.

  • Harm to Your Computer

YOU UNDERSTAND AND AGREE THAT YOUR USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAINING OF CONTENT, WEBSITE MATERIALS, SOFTWARE, OR DATA THROUGH THE WEBSITE (INCLUDING THROUGH ANY API’S) IS AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM) OR LOSS OF DATA THAT RESULTS THEREFROM.

  • Limitations by Applicable Law

SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

  1. Limitation of Liability and Damages
    • Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILL TOPLINE TRANSLATIONS OR THE TOPLINE TRANSLATIONS PARTIES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES ARISING FROM ANY UNSUCCESSFUL COURT ACTION OR LEGAL DISPUTE, LOST BUSINESS, LOST REVENUES OR PROFITS, LOSS OF DATA, OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER) EVEN IF TOPLINE TRANSLATIONS OR ONE OF THE TOPLINE TRANSLATIONS PARTIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING OUT OF OR RELATING (i) TO THE TERMS; (ii) YOUR USE OF (OR INABILITY TO USE) THE WEBSITE OR THE TOPLINE TRANSLATIONS OFFERINGS, (iii) ANY OTHER INTERACTIONS WITH TOPLINE TRANSLATIONS OR ANY THIRD-PARTY THROUGH OR IN CONNECTION WITH THE TOPLINE TRANSLATIONS OFFERINGS, INCLUDING OTHER USERS; (IV) THE USE OF INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS MEDIA; (V) TRANSPORT OR DISPATCH OF DATA OR DATA CARRIERS; OR (VI) THE PRESENCE OF COMPUTER VIRUSES IN ANY FILES OR DATA CARRIERS SUPPLIED BY US. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, TOPLINE TRANSLATIONS’ LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

  • Limitation of Damages

IN NO EVENT WILL TOPLINE TRANSLATIONS’ OR THE TOPLINE TRANSLATIONS PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THE TERMS OR YOUR USE OF THE WEBSITE AND THE SERVICES OFFERED THEREIN (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, OR OTHERWISE), EXCEED THE INVOICED OR QUOTED AMOUNT OF THE PRODUCT IN QUESTION, EXCLUSIVE OF APPLICABLE TAXES.

  • Basis of the Bargain

YOU ACKNOWLEDGE AND AGREE THAT TOPLINE TRANSLATIONS HAS OFFERED THE SERVICES AND ENTERED INTO THE TERMS IN RELIANCE UPON THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND TOPLINE TRANSLATIONS, AND THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND TOPLINE TRANSLATIONS. TOPLINE TRANSLATIONS WOULD NOT BE ABLE TO PROVIDE THE WEBSITE TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

  1. Miscellaneous (Including Dispute Resolution and Arbitration)
    • Notice

Topline Translations may provide you with notices, including those regarding changes to the Terms, by email, regular mail, postings on the Services, or other reasonable means. Notice will be deemed given twenty-four hours after email is sent, unless Topline Translations is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to a postal address, if provided by you through the Services. In such case, notice will be deemed given three days after the date of mailing. Notices posted on the Services are deemed given 30 days following the initial posting. Any notices directed to Topline Translations shall be sent by email to Topline Translations.

  • Waiver

The failure of Topline Translations to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. Any waiver of any provision of the Terms will be effective only if in writing and signed by Topline Translations.

  • Governing Law

The Terms will be governed by and construed in accordance with the laws of Alberta, Canada, without giving effect to any principles of conflicts of law that would cause the application of the laws of any other jurisdiction.

  • Severability

If any provision of the Terms or any Guidelines is held to be unlawful, void, or for any reason unenforceable, then that provision will be limited or eliminated from the Terms to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.

  • Assignment

The Terms and related Guidelines, and any rights and licenses granted hereunder, may not be transferred or assigned by you without Topline Translations’ prior written consent, but may be assigned by Topline Translations without consent or any restriction. Any assignment attempted to be made in violation of the Terms shall be null and void.

  • Survival

Upon termination of the Terms, any provision which, by its nature or express terms should survive, will survive such termination or expiration.

  • Headings

The heading references herein are for convenience purposes only, do not constitute a part of the Terms, and will not be deemed to limit or affect any of the provisions hereof.

  • Entire Agreement

The Terms, the Privacy Policy and Guidelines constitute the entire agreement between you and Topline Translations relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to the Terms, Privacy Policy or Guidelines made by Topline Translations.

  • Disclosures

The website is hosted in Germany, and the services provided hereunder are offered by Topline Translations Inc. located at 49 51509 Range Rd 224, Sherwood Park, Alberta T8C 1H5, Canada.

 

Terms of Service

Thank you for choosing Topline Translations Inc. as your trusted language services provider. We appreciate the opportunity to assist you with your translation needs. Before we proceed, we kindly ask you to carefully review the following Terms of Service, as they serve as the foundation of our agreement. By submitting your order to us, it is understood that you have accepted and agreed to these terms.

These Terms of Service outline the general guidelines governing our relationship with you, the valued client. They take precedence over any other terms referred to, offered, or relied upon by you, unless we have provided written approval for the application of such terms.

At Topline Translations, we strive to create a positive and collaborative partnership with our clients. Should you have any questions or concerns about these Terms of Service, please don’t hesitate to reach out to us. We’re here to ensure your experience with our services is both seamless and satisfying.

Once again, we sincerely appreciate your decision to work with us, and we look forward to providing you with exceptional language solutions.

Note: References to “we”, “us”, or “our” shall refer to Topline Translations whereas references to “you” or “your” shall refer to you as our Client.

  1. Quotations and Orders
    • Quotations & Contract Formation

We are pleased to provide you with quotations and estimates. However, it is important to note that we reserve the right to revise or cancel these quotations and delivery dates under certain circumstances. This may occur if we have not had the opportunity to fully assess the complete source text before providing the quotation, or if you have made changes or additions to the text subsequent to receiving the initial quotation.

Once you accept a quotation or estimate, whether verbally or in writing, it signifies the establishment of a contract between you and us. In cases where a formal quotation was not submitted, our written confirmation of accepting the project will serve as the binding contract. This ensures a clear understanding of the agreement reached.

If you happen to be acting on behalf of a third party, we kindly request that you include this information in your order. Additionally, please provide us with the third party’s name, address, and billing address, if different from yours. This allows us to ensure accurate communication and billing.

Lastly, it is essential to note that any agreements made on behalf of Topline Translations by our employees or representatives must be in written form to be considered valid. This policy ensures clarity and avoids any potential misunderstandings or misinterpretations.

  • Modification of Text and Order Cancellation

We want to inform you that any modifications or additions to the text being translated after the project has been assigned to us will be treated as additional text and invoiced at the same rate as the initial project. This means that any changes made to the text during the translation process will incur additional charges, and we retain the right to decline orders unless you agree to cover these additional costs. It’s also important to note that any alterations made to the finalized and approved source material after the translation has begun may result in both supplementary charges and potential delays in the delivery of the completed translation.

In the event that you decide to cancel a request for language services while the service is still ongoing, you will be responsible for compensating us for the work that has been performed up to that point. We shall deliver the work completed up until the time of cancellation and invoice you. However, please understand that we cannot assume responsibility for the quality of the final product under these circumstances. We also reserve the right to invoice you for any costs incurred, including research or other investments made to carry out the project, and we kindly request that you promptly settle these invoices.

If we have reserved resources for the execution of your order and incurred an obligation to pay for these resources, we may charge you a proportionate fee for the non-executed portion of the work. This policy ensures that we are able to cover our costs and maintain a fair business practice.

  • Delivery

Please be aware that unless we provide explicit written confirmation, all specified delivery dates should be considered provisional. However, we are committed to promptly notifying you of any circumstances that may potentially cause a delay in the agreed delivery date and/or time.

In the unfortunate event that we are unable to meet a confirmed delivery date or time due to circumstances beyond our control, and if it is not feasible for you to accommodate such a delay, you have the right to cancel the project. However, it is important to note that in such cases, we cannot be held liable for any damages arising from the cancellation.

Delivery of the completed project will be considered complete under the following circumstances: posting on an Internet portal, transmission via email, fax, modem, or the Internet, or delivery to a carrier. At this point, the risk is transferred to you. Rest assured that we will retain a copy of the final product for a period of one year, and in the unfortunate event of loss or damage on your part, we will provide you with an additional copy free of charge.

We kindly request that you actively cooperate with and assist us in executing the language project. Your active participation and support will contribute to the professional and timely completion of the project.

  • Acceptance and Revisions

Upon delivery of the completed project, you will have a period of 14 days to inspect the delivery and bring to our attention any concerns or issues you may have. After the expiration of the 14-day period, the delivery will be considered accepted and satisfactory to you. However, if you raise an issue within the 14-day timeframe, we kindly request that you allow us a reasonable amount of time to address and implement any requested changes and improvements. It is important to note that we cannot be held liable for any further edits made by you or any third party you may consult.

Please keep in mind that any requested changes and improvements should be reasonable and fall within the scope of the original agreement. We will do our utmost to accommodate your requests within a reasonable timeframe. However, it is important to understand that the final responsibility for the content and accuracy of the edited material ultimately rests with you. We are committed to providing high-quality services and collaborating with you to ensure your satisfaction.

  1. Topline Translations Charges
    • The prices and/or rates quoted to you are specifically applicable to the products or services based on the initial specifications you provided. However, we retain the right to adjust the agreed price or rate with reasonable grounds if additional work or unforeseen costs arise during the project that were not apparent at the beginning.
    • Upon receipt of our invoices, you agree to make full payment in the specified currency without any discount, unless otherwise mutually agreed upon in writing. For larger volume projects or long-term assignments, we may request periodic partial payments based on agreed terms.
    • If you request us to invoice a third party for the services rendered and the third party fails to make payment by the due date, we are entitled to reissue the invoice to you, and you are obligated to pay the invoice in full upon receipt.
    • Please note that you are not permitted to delay payment of an invoice issued by us due to any failure or delay in payment by your own client or customer, even if the services are being provided for their benefit and we have been duly notified.
    • Late payments will incur interest charges at a rate of 24% per annum. If payment is not received by the due date, interest charges will be applied without the requirement of a notice of default.
    • We reserve the right to request you to provide security for payment at any given time. This measure ensures that we can continue to provide our services without undue financial risk.

At Topline Translations, we value timely and fair payment practices to maintain a healthy working relationship.

  1. Confidentiality

As your language service provider, we assure you that we will carry out your orders in a competent and professional manner. We understand the importance of confidentiality and will treat any information you provide to us with the utmost discretion. We have strict policies in place to ensure that our employees, subcontractors, and affiliate partners also maintain strict confidentiality.

While we take reasonable measures to protect privacy and confidentiality, we cannot be held liable for any breaches of confidentiality by our employees, subcontractors, or affiliate partners. However, we can demonstrate that we have taken appropriate steps to safeguard your confidential information. To full our service contract with you, we engage subcontractors to assist in executing the order, either in full or in part, while ensuring that your right to confidentiality is protected. We want to assure you that we have binding Non-Disclosure and Confidentiality Agreements in place with all our subcontractors, affiliate partners, and staff.

In some instances, we may request additional information, documentation, or reference material related to the language service under contract. Should this be necessary, we kindly ask that you provide such material or information at your own risk and expense.

Both parties involved in the business relationship, you and us, agree to keep strictly confidential all business, proprietary, and other confidential information shared during and after the termination of the business relationship. We will take the necessary precautions to ensure that such information remains confidential and is not disclosed to any unauthorized third parties.

Furthermore, we acknowledge the importance of securely storing all contractual agreements between you and us, ensuring they are kept away from unauthorized access.

It is crucial to emphasize that the obligation to maintain confidentiality will remain in effect even after the business relationship or contractual agreement(s) have ended. This commitment underscores our dedication to protecting your sensitive information throughout our engagement and beyond.

  1. Ownership of Translated Content

Until full payment has been completed, all translations made by us or any other text created by us (collectively referred to as “Work”) shall remain our exclusive property. Upon completion of payment in full for the Work, ownership of the translated materials or other text shall be transferred to you. During the period when the Work remains our property, you are prohibited from using, reproducing, distributing, or otherwise exploiting the Work without our prior written consent.

Once full payment has been received, you will have full ownership rights and may use, reproduce, distribute, or otherwise exploit the Work as desired, subject to any applicable intellectual property laws or other agreements between us. Any unauthorized use, reproduction, or distribution of the Work prior to completion of payment shall be considered a violation of this clause and may result in legal action to protect our rights.

  1. Website Terms and Conditions

In addition to the above, we have prepared Website Terms and Conditions that offer additional details regarding your usage and engagement with our website and the services we provide. These Website Terms and Conditions are an integral part of our overall Terms of Service and are hereby included by reference.

We understand the importance of transparency and want to ensure that you have access to all the necessary information to make informed decisions while interacting with our website. Therefore, we encourage you to familiarize yourself with our Website Terms and Conditions as well.

By incorporating these additional terms, we aim to provide you with a comprehensive understanding of your rights and obligations when engaging with Topline Translations Inc. We value your trust and want to make your experience as smooth and enjoyable as possible.

Should you have any inquiries or require further clarification, please don’t hesitate to get in touch with us. We are always here to assist you and provide the necessary guidance.

Thank you for your continued support and for entrusting us with your language service needs.