Topline Translations is committed to protecting the personal information of its users. We believe that you have a right to know our practices regarding the information we collect when you visit and/or use the website and or request for the services we offer therein (collectively, we refer to these as the “Services”). This Policy explains our privacy practices for the Services provided by Topline Translations. By accessing and/or using the Services, you acknowledge that you understand how we process your personal data in accordance with this Policy, including our collection, use, disclosure, processing and retention of personal information. You can also learn how to limit sharing of information in this Policy.

Important Notice: You are free to use this website without the need to disclose personal data. We do not employ data collection technologies like Google Analytics or cookies to analyze website traffic. However, it’s important to note that most web browsers automatically store cookies. Nevertheless, you have the option to accept or decline them according to your preference.

Information We Collect

1. Information You Provide.

When you complete the contact form when requesting for a quote, we ask you to provide certain personal information, including a valid email address, your name, your company name. We may also request information such as physical address or billing information, telephone number or other contact details, transactional information, payment information (for example, in certain cases we process your payment method and credit card number), and additional authentication information (such as copies of your government issued ID, passport, or driving license, as permitted by applicable laws). We also collect information about or contained in your communications with Topline Translations.

2. Information We Collect Automatically.

We collect information while you access, browse, view or otherwise use the Services. In other words, when you access the Services, we collect, use and process the information relating to such usage, including geo-location information, IP address, device and connection information, and web-log information. We use that information to provide you our services, enhance user experience, personalize your browsing experience as well as monitor the Services for preventing fraud and inappropriate content or behavior.

Our Legal Basis for Using Your Personal Information

Where relevant under applicable laws, all processing of your personal information will be justified by a “lawful ground” for processing. In the majority of cases, processing will be justified on the basis that:

1. you have provided your consent for us to use your personal information for a specific purpose;
2. our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with translation services which you have ordered);
3. the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
4. the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

How Do We Use the Information Collected?

We will use your personal information for the following purposes:

1. to provide you with quality service and security, to operate the Services, to perform our obligations to you and to develop and improve our service.
2. to ensure marketplace integrity, prevent fraud and maintain a safe and secure marketplace and services.
3. to contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
4. to promote and advertise the Services, our services and the Topline Translations marketplace.
5. to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

Direct marketing

We may use your personal information to send you direct marketing communications about our products, services or promotions from Topline Translations that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.

Our processing of your personal information for marketing purposes is based on our legitimate interest, or on your consent, or as otherwise permitted according to applicable laws. You have a right to prevent direct marketing of any form at any time – this can be exercised by following the opt-out link attached to each communication or by sending an email to us.

We take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

How Long Do We Keep Personal Information?

We apply a general rule of keeping personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:

1. as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and
2. to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Services terms and take other actions as permitted by law.

Children

This Services is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use the Services through a parent or legal guardian. Minors under 13 are not permitted to use the Services or the Topline Translations services. We do not knowingly collect personal information from children under 13. Parents and guardians should at all times supervise their children’s activities. If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us at us.

Sharing Personal Information with Third Parties

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

We share your personal information with third parties as detailed below:

1. With Service Clients. We share personal information for business purposes with service clients that provide us with services for the purpose of operating the Services, as well as providing ancillary services and solutions. These include, among others, hosting services, billing and payment processors and vendors, legal and financial advisors or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions;
2. For legal reasons. We share personal information with law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of Topline Translations, our customers, or the public;
3. For payments and fraud detection. We share personal information with payment processors, fraud detection agencies and similar third parties for the purpose of facilitating payments done via the Services and securing the Services and protecting it against fraud, unauthorized transactions (such as money laundering), claims or other liabilities; and
4. In the context of a corporate transaction. Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of Topline Translations’ assets, acquisition, bankruptcy or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective client. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets.

Where We Store Your Personal Information

Primarily, we store your data in Germany with Strato. Some of the personal information you provide to us will be stored or processed on our behalf by third party suppliers and data processors and may be located in other jurisdictions, such as the United States and the United Kingdom, whose laws may differ from the jurisdiction in which you live. Whether to third parties or internally, there are also transfers of personal information from the European Economic Area (“EEA”) to countries outside of the EEA not deemed to provide an adequate level of data protection from a European data protection perspective. With regard to data transfers to such recipients outside of the EEA we provide appropriate safeguards, in particular, by way of entering into European Union (EU) standard contractual clauses as amended from time to time, and/or equivalent data transfer safeguards. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.

External Links

Please note that the Services may contain links to third party apps and sites and if you navigate to a third party app or site from the Services, any data you provide to that app or site and any use of that data by the third party are not under the control of Topline Translations and are not subject to this Policy. You should consult the privacy policies of each app and site you visit. This Policy applies solely to personal information collected by our Services. If you upload content, including personal information, to a social network and then tag the app or site, your submission will be subject to that social network’s terms of use and privacy policy, even where you post on an official Topline Translations page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.

Security

We implement technical and organizational measures to maintain the security of the Services, our services and personal information and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures. We contractually ensure that any third party processing your personal information equally provides for confidentiality and integrity of your data in a secure way. However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Services. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.

Rights of EU, EEA and UK Users

This section of the Policy applies to you if you are in the EU, the European Economic Area (EEA) or UK.

The Controller (within the meaning of the EU and UK General Data Protection Regulation (“GDPR”)) for the processing of personal data as described in this Privacy policy is: Topline Translations Inc., Alberta, Canada.

Under applicable EU regulation, you have the following rights in respect of your personal information:

1. to obtain information about how and on what basis your personal information is processed and to obtain a copy;
2. to rectify inaccurate personal information;
3. to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us;
4. to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection;
5. to object to decisions which are based solely on automated processing or profiling;
6. where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or
7. to obtain a copy of or access to safeguards under which your personal information is transferred outside of the EEA.

Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to the processing of your personal data by us and we may be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case your personal data will no longer be processed for such purposes by us.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection.

Please note that the right of access and the right to erasure do not constitute absolute rights and the interests of other individuals may restrict your right of access or erase in accordance with local laws.

We will ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you. We reserve the right to charge a fee where permitted by law. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws.

Additionally, as permitted by applicable laws, we will retain where necessary certain personal information for a limited period of time for record-keeping, accounting and fraud prevention purposes.

Specific Provisions for California Residents

This section of the Policy applies to you, if you are a California resident.

During the last twelve (12) months we have collected the following categories of personal information from users:

1. Information that you chose to upload or otherwise provided by you to Topline Translations.
2. Information we collect when you use Topline Translations, including (i) Identifiers and personal information, such as online identifiers, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) commercial information, including products or services purchased, obtained, or considered, quotations or estimates issued, or other purchasing or consuming histories or tendencies.

We use the personal information that we collect or receive for the business purposes as described above under the Section titled “How Do We Use the Information Collected?”.

We may disclose the above listed categories of personal information to third parties for business purposes as described above under the Section titled “Sharing Personal Information with Third Parties” in the Privacy Policy. In the preceding twelve (12) months, we have disclosed all the categories of personal information detailed above for business purposes.

As previously mentioned in this Policy, we do not “sell” (as such term is defined in the CCPA) personal information.

You are entitled to the following specific rights under the CCPA, subject to certain exceptions, in relation to personal information related to you:

1. You have a right to request access to the personal information we have collected about you over the past 12 months, including: (i) the categories of personal information we collect about you; (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting your personal information; (iv) the categories of third parties with whom we have shared your personal information; (v) the specific pieces of personal information that we have collected about you.
2. You have a right to request that we delete personal information related to you that we collected from you under certain circumstances and exceptions.
3. You also have a right not to be discriminated against for exercising your rights under the CCPA.
4. You also have a right to submit your request via an authorized agent. If you use an authorized agent to submit a request to access or delete your personal information on your behalf, the authorized agent must: (1) be a person or business entity registered with the California Secretary of State to conduct business in California; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorized to act on your behalf. We may also require you to verify your identity directly with us, and directly confirm with us that you provided the authorized agent permission to submit the request.

To make such requests, we kindly ask that you contact us.

We will verify your request using the information associated with you, including email address. Government identification may also be required.

A request for access can be made by you only twice within a 12-months period. Any disclosures that we provide will only cover the 12-months period preceding receipt of your request. We do not charge a fee to process or respond to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such decision and provide you with a cost estimate before processing further your request.

Updating Personal Information

We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information by contacting us. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request.

Changes to this Policy

We reserve the right to modify or revise this privacy policy at our sole discretion or as necessary to update our privacy commitment and comply with relevant privacy laws. The date of the last revision will always be indicated at the top of this document. By continuing to use the Site, you acknowledge and consent to the modifications made to this Privacy Policy, and agree to abide by and be bound by the updated Privacy Policy.

Contact Us

To exercise any of your rights in connection with your personal information, we kindly ask that you contact us using the information below. We will process any requests in line with any local laws and our policies and procedures.

Topline Translations Inc.

49 51509 Range Rd 224,

Sherwood Park, Alberta

T8C 1H5, Canada

Email: service@toplinetranslations.com

Tel: +49 176 663 99 434

If you have any questions (or comments) concerning this Policy, please email us, and we will make an effort to reply within a reasonable timeframe.